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(Contract) Deskside Support Technician, IT Infrastructure

Employer
Moderna
Location
Norwood, MA
Salary
Competitive
Closing date
Dec 4, 2019

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Discipline
Life Sciences, Biology
Job Type
Research Scientist
Organization Type
All Industry, Biotech

Job Details

The Role:

This role is an exciting opportunity to be a critical part of the talent engine fueling a high growth organization that is radically changing the biotech industry. The Deskside Support Technician will be responsible for implementing and managing Moderna's end user computing systems. As a member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill. At Moderna, we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement and are relentless in our pursuit of the best talent in the industry. The anticipated time frame for this assignment is 12 months.

Here's What You'll Do:
  • Implementing, maintaining and administering end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
  • Setting up, configuring, troubleshooting and maintaining QC and manufacturing lab quality systems
  • Using innovative methods and technologies to identify and solve problems related to performance, reliability and availability of systems
  • Protecting data, software, and hardware by coordinating, planning and implementing system security measures such as AV, backups and patching
  • Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
  • New hire deployments, PC refresh deployments, phones and A/V meeting support, are also part of weekly duties.
  • Provide positive customer experiences when working with users


Here's What You'll Bring to the Table:
  • 6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
  • 3-5 years of experience directly related to Bio/Pharma
  • Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
  • Service Now ticket system experience a PLUS.
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems
  • Ability to create and maintains strict GxP application support documents including SOPs, technical configurations, design and validation documents
  • Ability to work with all levels of staff within and outside of IT and outside the organization
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
  • Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
  • Strong written and verbal communication skills
  • Associate Degree or technical institute degree or equivalent experience required


Why join Moderna

At Moderna, we believe messenger RNA, or mRNA, is the "software of life." Every cell in the body uses mRNA to provide real-time instructions to make the proteins necessary to drive all aspects of biology, including in human health and disease. Given its essential role, we believe mRNA could be used to create a new category of medicines with significant potential to improve the lives of patients.

Headquartered in Cambridge, Mass., Moderna currently has strategic alliances for development programs with AstraZeneca, Plc. and Merck, Inc., as well as the Defense Advanced Research Projects Agency (DARPA), an agency of the U.S. Department of Defense; and the Biomedical Advanced Research and Development Authority (BARDA), a division of the Office of the Assistant Secretary for Preparedness and Response (ASPR) within the U.S. Department of Health and Human Services (HHS). Moderna has been ranked in the top ten of Science's list of top biopharma industry employers for the past four years. To learn more, visit www.modernatx.com .

Our Mission:
Deliver on the promise of mRNA science to create a new generation of transformative medicines for patients.

#LI-DNI

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Company

Moderna is a clinical stage pioneer of messenger RNA (mRNA) Therapeutics™, an entirely new in vivo drug technology that directs the body’s cells to produces human proteins, antibodies and novel protein constructs, which are in turn secreted or active intracellularly. Founded in 2011, we are headquartered in Cambridge, Mass. 

Our Team and Mission

We currently have over 500 team members, an exceptional group of scientists and industry professionals who are wholly committed to advancing Moderna’s mission:  deliver on the promise of mRNA science to create a new generation of transformative medicines for patients.

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