Welcome Center Attendant (2pm-11pm Call Center)

Mission Statement

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.



Summary

The primary purpose of the Welcome Center Attendant position is to provide prompt and courteous information to callers utilizing institutional resources such as the patient care management system, computer-telephony integrated systems and other institutional systems. Responsible for routing callers to appropriate destinations within the institution, sending alphanumeric pages and calling codes.

Key Functions

1. Provides patient information and directions to callers in a fast pace, high call volume environment (10 or more incoming telephone lines). Operates telecommunication integrated systems. Extracts information from various Institutional systems (e.g. CARE, Infinity). Operates multiple electronic devices and systems simultaneously.

1. Handles confidential patient information in accordance with HIPAA and other applicable laws and regulations. Protects privacy of patients and employees information.

1. Essential Employees must be prepared to work as a member of the Hurricane Ride Out/Recovery Team.

1. Utilizes appropriate grammar and dictation when communicating with callers. Maintains a professional and positive attitude in a fast paced environment. Often interacts via the phone with patients, family members and employees in highly emotional or agitated situations.

1. Proactively contacts and provides critical information to teams of up to 12 areas (Anesthesia, Chaplain, MICU Fellow, ICU Nurse, Lab Medicine, Materials, MERIT Nurse, UTPD, EKG, PEDI, Pharmacy, and Respiratory) within the Institution the event of a Code Blue or Code Red.

REQUIREMENTS

Experience

Required: Two years of customer service experience.

Preferred: Healthcare experience is preferred.



Education

Required: High school diploma or equivalent.

Preferred: Associate's degree in communications or related field. Bilingual in Spanish.

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 127988
• Employment Status: Full-Time
• Employee Status: Regular
• FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
• Work Week: Days
• Fund Type: Hard
• Pivotal Position: No
• Minimum Salary: US Dollar (USD) 27,200
• Midpoint Salary: US Dollar (USD) 34,000
• Maximum Salary : US Dollar (USD) 40,800
• Science Jobs: Yes