OnCore Content Specialist

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary

The OnCore Content Specialist plays a crucial role in analyzing and processing all clinical trials involving billable and/or budgeted services at City of Hope. Within the Clinical Trials Support Services office, the role is responsible for quickly analyzing new clinical trials and entering corresponding data into the institution's OnCore Clinical Trials Management System (CTMS). Critical to this work is the development of a clinical trial's calendar within the CTMS that forms the backbone for system use by several other downstream departments. This level of use depends on trial type and complexity, but may include coverage analysis development, budgeting, contract negotiations, patient status and visit tracking, financial management and review, and charge segregation. As such, the role is responsible for keeping consistent practices with regards to calendar building, technical system data entry, and close collaboration with related departments including Protocol Content Administrators responsible for Epic Beacon Treatment Plan development, Clinical Research Billing, and other research support services. Finally, the role will also maintain responsibility for continual trial updates within OnCore as it pertains to the ongoing study amendment process at City of Hope.

Key Responsibilities include:

• Analyze all newly submitted studies to determine the need for a calendar build. Review and confirm all required documentation for the build has been provided.
• Analyze and process required study information from protocol documentation (and other necessary supporting documents) into OnCore as defined by institutional and departmental Standard Operating Procedures (SOPs) and policies.
• Build study calendars in accordance with City of Hope best practices and study team guidance:
• Maintain a consistent calendar build process by reviewing guidance defined by Clinical Research Content, Clinical Trials Support Services, and Research Data Management and Analysis offices.
• Adhere to strict turnaround time for overall calendar development (new studies) and calendar updates (amendments) as defined by institutional leadership.
• Interpret institutional and departmental SOPs, enter and maintain study data within OnCore as required for new study setup and amended study updates.
• Ensure study calendar build meets the needs of all end-user stakeholders. Provide, as needed, rationale behind complex calendar builds.
• Partner with Protocol Content Administrators to validate draft calendar builds (new studies or amended studies) as part of the Coverage Analysis and Budgeting processes. Maintain familiarity with the OnCore Epic integration points.
• Provide input into the development of internal SOPs regarding data entry, general system use, and new study / amendment work-queue efficiencies. Work with leadership to develop and enact strategies based around continuous and quality review on work products. Focus on yielding superior results as the City of Hope research portfolio increases / changes over time.
• Assist Senior Manager, Clinical Research Systems with other appropriate system-based tasks as needed. Ensure close communication to align with institutional strategic initiatives, receive training, and address system issues. Identify and communicate important protocol and data management issues to supervisor.
• Maintain exceptional familiarity with the OnCore system, attend external training and conferences as needed, and regularly participate in external end-user teleconferences. Attend and participate in meetings as required.
• Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
• Performs other related duties as assigned or requested.
  

Basic education, experience and skills required for consideration:

• Must have Bachelor's Degree or equivalent combination of education and experience.
• Must have two years of experience working in an academic medical center, research administration, a Contract Research Organization (CRO), pharma or biotech industry, a medical or clinical practice arena, or health insurance industry;
• Must have working knowledge of clinical trials and related documentation.
• Must have ability to analyze complex clinical trial protocols and refine language and data into an external system;
• Must have the ability to work closely and effectively with a diverse group of administrators;
• Must have a passion for excellent customer service and commitment to exceptional quality;
• Must express commitment to City of Hope's mission, personally identifies with its vision and takes pride in shared success;
• Must anticipate needs, respond quickly, provide guidance and support, monitors and follows up as required;
• Must have excellent written and oral communication;
• Must have excellent analytical and technical aptitude;
• Must have experience and skill in using MS Office.

Preferred education experience and skills:

• Bachelor's Degree with specific concentrations in Science, Engineering, Health Administration, Public Health, and/or Computer Sciences;
• Master's Degree or higher also preferred.
• Prior work within the OnCore CTMS product is considered highly desirable. Prior work in alternative CTMS products will be considered a plus (Velos, Oracle Siebel, Click, etc.)
• Working with, reviewing, and understanding complex oncology clinical trial protocols is a plus.
• Ideal candidates are those who have spent a considerable amount of time reading and deciphering clinical trial protocols.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.