Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Merck’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.
The Oncology Specialty Representative (OSR) is a key member of the customer facing organization and plays a critical role in supporting Merck's customer centric business model. He/she is responsible for working with the Customer Team to understand and identify customer needs, support pull-through activities relative to the customer strategy, and ensure that Merck is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. In addition, the OSR demonstrates the highest level of product and disease knowledge and proficiently employs selling and account management competencies. This position reports to a Customer Team Leader within the US Oncology Sales Organization. This territory covers:
Little Rock, AR; Fort Smith, AR; Jonesboro, AR; Fayetteville, AR; Pine Bluff, AR; Rogers, AR; Hot Springs, AR
The ideal location to reside is in the territory or within close proximity to the territory. Overnight Travel: 15% Travel (%) varies based on candidate’s location within the geography. General Responsibilities:Communicate about product in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needsEngage in informed discussions about products with HCP customers – knowing when/how to seek and provide additional informationWithin select customer accounts, act as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers (MCO, employers, state and local regulations)/network structure, customer needs and identifies business opportunitiesFor select customer accounts/HCPs, coordinate with customer team to develop customer strategy – outlining strategy for interactions/ relationship, solutions and potential offerings for customerShare learnings and best-practices from one customer to help other customers meet their needsDemonstrate a focus on better health outcomes (beyond acquisition, considers the HCP & patient experience)Provide input into resource allocation decisions across customersIdentify and select programs/services available in the library of Merck "resources" to address customer needsMaintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholdersInfluence beyond their specific geography or product area
ONCOLOGY SPECIFICDemonstrate advanced ability to ask strategic, insightful questions to obtain information on customer needs from all stakeholders in oncology accounts, using the insights to position Merck Oncology brands and collaborate with customers on a customized strategy.Demonstrate in-depth knowledge of how to create a compelling and logical rationale for the value of products and how to contrast, compare, and positions Merck brand(s) versus competition using appropriate proof sources. Oncology science is complex with need to be expert in multiple tumor types, disease states, and palliative care. OSRs need to have knowledge of staging and possible treatment options and dosing schedules associated with different tumors/diseases, with comprehensive understanding of the impact of those options on the patient. Must understand impact and use of clinical trials in multiple tumor types/therapies, both in impact on promoted products and in practice behavior of the account. Demonstrate ability to understand complex account interdependencies in order to develop both short- and long-term account plans in conjunction with a wide array of stakeholders, proactively working with the account team to effectively execute the account plan.Able to divide a customer base into customer segments and apply the insights to effectively allocate marketing resources and drive execution of the sales and marketing plans. Need to manage complex customer landscape and juggle multiple business models – PSAs, academic and community hospitals, community oncology products, IHS, referral networks.Understand and articulate the impact of various choices in the oncology payer environment, including the implications of multiple payers (Medicare Part B vs Part D, DMERC pharmacies, commercial payers). Reps must also understand the available resources for indigent/uninsured, underinsured patients as well as patient support programs and foundations (both Merck’s as well as third party resources).OSRs must understand and be able to appropriately communicate the billing and reimbursement process for oncology products (process for billing relative to J Codes and unspecified J Codes)Ability to analyze and identify trends in a complex buying environment. This includes the multiple channels of drug distribution, Oncology GPO’s, wholesalers and specialty pharmacies. Review and evaluate patterns for products purchased and prescribed, outpatient vs in-patient infusion, as part of hospital contract, etc. Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across Merck's divisions and functional areas; ensure integration with the OKAM, Reimbursement Managers, extended Merck sales teams (US Market and Merck Vaccines), and other key stakeholders to share key customer learnings and support customer needs. OSRs are responsible for the appropriate prioritization, scheduling and engagement of the Reimbursement Associates and Nurse Educators within their assigned accounts.
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.
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