Digital Delivery Lead

Kenilworth, NJ, US
March 01 2018
Organization Type
Requisition ID: GLO001122

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.


The Global Human Health (GHH) division of Merck's vision is that we will be the leading digitally-integrated biopharmaceutical company. To realize its vision, GHH is implementing three transformational shifts …
  • ACCESS through VALUE demonstration and AFFORDABILITY
  • Industry-leading patient-focused CUSTOMER EXPERIENCE
  • Differentiate through DIGITAL data analytics & insights
  •  GHH is starting a Digital Transformation to differentiate through Digital, Data Analytics and Insights which will provide 4 main sources of value:
  • ENGAGE with payers, patients, and providers through personalized experiences using a combination of in-person and digital channels
  • DECIDE based on deep insights from real-time integrated data analytics
  • AUTOMATE end-to-end core commercial business processes
  • INNOVATE and partner to implement digitally enabled healthcare solutions aligned to integrated business strategies and customer needs
  •  The GHH Digital Transformation will be achieved through collaboration between markets, franchises, IT and other enabling functions and a newly created team – the GHH Digital Accelerator. The GHH Digital Accelerator will support the implementation and realization of the Digital Transformation through flexible a flexible team that will provide deep subject matter expertise. The 6 main focus areas of the GHH Digital Accelerator are:
  • Digital Transformation Governance & Knowledge Sharing
  • Digital Transformation Delivery
  • Digitally Enabled Customer Engagement
  • Customer Engagement & Investment Analytics
  • Digitally Enabled Solutions & Global Strategic Alliances
  • Digitally Enabled Solutions Analytics
  •  The Digital Transformation Delivery Lead will lead the development and support the execution of market-level digital transformation roadmaps. This role will coordinate dispersing Digital Accelerator team members responsible for providing expertise, guidance and appropriate tools/resources to the in-market agile teams who are undergoing digital transformation.  Responsibilities include but are not limited to: 
  • Guides prioritized markets through the integrated digital roadmap development and supports its implementation
  • Applies a deep understanding of individual market dynamics including knowledge of the customer, technology and partnership landscape that will drive strategic digital choices; couples this with deep knowledge of all Digital Accelerator capabilities to design and support delivery of market implementation roadmaps
  • Facilitates experience design / Customer & Patient Journey Mapping with prioritized markets and embeds the capability as part of their digital roadmap to identify lighthouse projects in alignment with business strategy
  • As primary interface with markets, leads and deploys cross-functional expert teams (IT, Marketing, and other expertise as needed) to identify digital execution priorities per market and craft into digital roadmaps
  • Identifies strategic and executional roadmap synergies across multiple markets; makes disciplined decisions about deployment of Digital Accelerator resources, capitalizing on synergies.
  • Manages and coaches cross-functional teams to ensure that digital milestones as agreed with market senior leaders are achieved on time and within budget.
  • Discerns market-level learnings and case examples that are relevant for broad sharing and distribution to other markets / regions; codifies in the Digital Accelerator playbook
  • Understands latest trends in agile execution and design thinking and develops/maintains agile methodology as well as external network of contractors / agencies to support capability building in prioritized markets.
  •  Qualifications: 
  • Innovative thinker
  • Highly networked and able to tap into the digital ecosystem of start-ups, tech companies and contractors globally
  • Expert strategy and process development skills
  • Intellectual curiosity and the ability to vision as well as execute complex initiatives in matrix structures
  • Proven ability to work cross-functionally and cross-regionally across multiple business units and with senior leaders
  • Extensive exposure to product commercialization and experience in how to tap into the power of digital to drive and differentiate franchise leverage points 
  • Excellent presentation, facilitation and communication skills, both written and oral, are required to synthesize key issues, and communicate/persuade constituencies towards specific actions and initiatives
  • Ability to build strong cross-functional partnerships and external relationships; proven leadership skills and experience in managing teams
  • Well organized, highly motivated, process driven and results oriented with the ability to rebalance priorities and assume responsibility in a multi-tasking environment
  •  Location in the greater New York region is preferred.





  • Education: Bachelor’s degree or international equivalent from an accredited university
  •  Required Experience: 
  • Minimum of (2) years relevant experience using agile methodologies
  • Experience working on a large digital transformation
  • Deep knowledge and experience working globally
  • Willingness to travel internationally up to 50%
  • Fluency in English
  •  Preferred Experience: 
    • Fluency in languages beyond English
    • Past assignments in multiple geographies preferred


    Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


    Search Firm Representatives Please Read Carefully: 

    Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


    Visa sponsorship is not available for this position.


    For more information about personal rights under Equal Employment Opportunity, visit:


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    Job: Global Marketing
    Other Locations: NY, US; Upper Gwynedd, PA, US
    Employee Status: Regular
    Travel: Yes, 50 % of the Time
    Number of Openings: 1
    Shift (if applicable):
    Hazardous Materials:
    Company Trade Name: Merck

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