Citrix/VMware Administrator

Branchburg, NJ, US
February 13 2018
Organization Type
Requisition ID: SER001440

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Ours is a high energy team of dynamic, innovative individuals dedicated to advancing Merck’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity.  


We are seeking energetic, forward-thinking professionals to join our Information Technology group. You will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. We offer project-based rotations to help with your professional development, and a flat, collaborative environment.


Job Responsibilities Include:

  • Lead global projects focused on small operational engineering and operations related work.
  • Work as member of the managed services team of Citrix and VMware.
  • Ensure team’s effective collaboration with all IT colleagues across various business areas.
  • Directly support Managed Services oversight for Server Infrastructure Services.
  • Be a change management steward for the region.
  • Assist in leading Major Incident resolutions globally and in the region.
  • Interact with country manager reviewing Network and Unified Communication services.
  • Lead discussions with stakeholders over Server or Storage Infrastructure incidents and issue resolution processes.


  • MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, and or Math.

  • Minimum of three (3) years relevant IT Systems Administration experience in Server Infrastructure.
    o Server Services Midrange Systems Admin – Virtualization (vPAR v6), HPVM, Windows Systems Administration, Windows Virtualization (Vcenter), XenApp.
  • Minimum of two (2) years of relevant experience in Managed Services oversight of Core Infrastructure.
  • Good knowledge like installing and updating XenApp farms – versions 6.x, 7.x, solving technical issues, training users, managing Windows servers 2003, 2008, 2012 and very good in troubleshooting and resolving issues in Citrix environment including Web Interface, application enumeration and performance issues, Printing and provisioning issues for internal and external clients. Good understanding local clients, also Citrix receiver / server to client redirection.
  • Demonstrate computer proficiency, knowledge of network, troubleshooting abilities, communication, teamwork, and time management. Experience in create technical documentations following company IQ/OQ policies, document installation of applications.
  • Have a good understanding and responsible for installation and maintenance of enterprise level applications within the XenApp environments.
  • Strong ITIL and process discipline to ensure compliance within the managed services framework and the ability to identify and implement process improvements.
  • Tactical, as well as strategic thinking and creative problem solving.
  • Ability to effectively coach, counsel and collaborate with others.
  • Good negotiation and presentation skills.
  • Fluent in English, in both oral and written communication.
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


            EEOC Poster

            EEOC GINA Supplement 

Job: Service Delivery/Management
Other Locations:
Employee Status: Regular
Travel: Yes, 20 % of the Time
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: Merck

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