Senior Specialist Backup & Recovery

Branchburg, NJ, US
February 09 2018
Organization Type
Requisition ID: SER001423

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Ours is a high energy team of dynamic, innovative individuals dedicated to advancing Merck’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity.  


We are seeking energetic, forward-thinking professionals to join our Information Technology group. You will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. We offer project-based rotations to help with your professional development, and a flat, collaborative environment.


Job Responsibilities Include:

  • Assess the backup & storage solutions in use by Merck/MSD.
  • Evaluate customer needs based on applications requirements, current capacity and growth trends.
  • Estimate effort, both development and product delivery timelines, to determine a course of action for project.
  • Provide technical or business analytical leadership for specific storage and backup needs or objectives in order to meet business requirements.
  • Work closely with external vendors and other personnel in order to optimize and facilitate the best solution to meet the needs of the business.
  • Develop recommendations in support of project objectives. Develop logical and physical technical artifacts for review.
  • Provide technical services for customers in a highly complex storage and backup environments. Demonstrate ability to assess technical impact to the project/new technology along with technical risks.
  • Resolve complex problems with little or no guidance. Independently research and promote specialized technical solutions.
  • Analyze complex hardware and software issues associated with backup-related technologies, including, CommVault, Data Domain, NetApp, EMC VMAX and others.
  •  Analyze, design, test, document, and implement solutions for continuous data availability, integrity, backup and protection.
  • Strong background in enterprise data protection, management and protection solutions. Must be able to manage and implement new data protection solutions, manage change, and add backup policies in a large-scale, mission-critical, multi-storage environment. Must have wide-ranging experience and the ability to apply that experience along with professional concepts and company objectives to resolve complex issues in effective ways.
  • Strong organizational skills are necessary. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. This will be a technical team lead role.
  • Demonstrate domain knowledge in storage, data management and data protection technologies and be able apply the knowledge of these methodologies to the storage, protection, retention, reclamation, and disaster recovery.
  • Report on performance and capacities and make allocation recommendations based on trending.
  • Participate in capacity planning and performance discussions and assist in development and execution of disaster recovery exercises.
  • Lead small to large complex projects.
  • Directly support Managed Services oversight for Backup and Recovery infrastructure Services.
  • Participate in discussions with stakeholders over Backup and Recovery Infrastructure incidents and issue resolution processes.
  • Escalate issues and concerns to upper management for review and action.
  • Participate in various cadence meetings to drive Operational Excellence.
  • Monitor & Drive Metrics
    o Provide early detection of issues and trends
    o Enable quick resolution of issues that do not meet level of performance contracted
    o Ensure continual improvement
    o Hold Managed Services Vendor accountable to their roles and responsibilities required to support contracted service delivery to the Customer
    o Review of metrics with upper management verifying the Managed Services provider is performing up to the contract

    • Monitor & Drive SLA Performance
    o Monitor and Communicate with the Managed Services provider on their compliance with SLA/KPI’s ensuring effective utilization of the Managed Services Provider
    o Drive Managed Service provider to achieve operational excellence via SLA compliance
    o Discuss outstanding work, progress to date, estimated completion times
    o Spot potential problems and assign actions to appropriate parties
    o Driving through change as needed to deliver continual service improvement to decrease turnaround time, improve efficiency, improve customer satisfaction, and decrease errors and incidents
  • Ensure Customer satisfaction and timely delivery of services.
Note:  This position can  be located in Branchburg, NJ,  Charlotte, NC,  or Austin, TX



  • MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, and or Math.

  • Minimum of three (3) years relevant experience in Managed Services oversight of Core Infrastructure.
  • Strong ITIL and process discipline to ensure compliance within the managed services framework and the ability to identify and implement process improvements.
  • Prior experience leading Global teams as part of Service Delivery of Infrastructure.
  • Strong Project Management and can manage complex global Backup & Recovery projects.
  • Minimum of five (5) years of experience with Backup & Recovery in an Enterprise Environment, using Commvault Simpana and similar backup technologies.
  • Minimum of five (5) years relevant experience of Enterprise storage systems from EMC, NetApp, HP and similar systems.
  • Minimum of five (5) years relevant experience with Enterprise data protection and disaster recover solution, and understand Enterprise application data management requirements.
  • Must have a broad-based technical knowledge in backup solutions, host systems, networks, applications, data, and security, with deep knowledge in at least one.
  • Proven experience implementing new IT infrastructures; i.e., backup systems/solutions , new operating systems, new hardware platforms, new components that offer additional capability.
Soft Skills:

  • Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities—flexible.
  • Strong analytical and reasoning abilities. Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises. Able to develop and adapt business processes after evaluating multiple solutions.
  • Able to maintain both a short and long term vision around business trends and strategies.
  • Able to contribute to the development of current and future service delivery offerings to support the overall client relationship needs.
  • Exercises sound, prudent and ethical business judgment at all times.
  • Understands cross-cultural business practices; demonstrates a sensitivity and awareness to other people and culture. Possess ability to build rapport with a diverse workforce in multicultural settings.
  • Possess strong negotiation skills; demonstrated ability to influence and negotiate required.
  • Able to manage multiple initiatives at one time. Comfortable performing multifaceted projects in conjunction with normal activities in a demanding, fast-paced work environment.
  • Can think big picture and also demonstrate an ability to be detail oriented; anticipate and know when to get into the details.
  • Tactical, as well as strategic thinking and creative problem solving.
  • Ability to collaborate with others.
  • Good negotiation and presentation skills.
  • Fluent in English, in both oral and written communication.
  • Understanding and effectively communicating across multiple languages and cultures is an advantage.

  • Knowledge with any of the following tools/technologies: HP-CSA, HP-SA, HP-OneView, SDI, HPDMA.
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


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Job: Service Delivery/Management
Other Locations:
Employee Status: Regular
Travel: Yes, 20 % of the Time
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: Merck

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