Infrastructure Storage Administrator

Branchburg, NJ, US
February 09 2018
Organization Type
Requisition ID: SER001431

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Ours is a high energy team of dynamic, innovative individuals dedicated to advancing Merck’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity.  


We are seeking energetic, forward-thinking professionals to join our Information Technology group. You will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. We offer project-based rotations to help with your professional development, and a flat, collaborative environment.


Job Responsibilities Include but are not limited to:

  • Lead small project team focused on small operational engineering and operation related work.
  • Directly support Managed Services oversight for Storage & File Services.
  • Participate in discussions with stakeholders over Storage & File Services incidents and issue resolution processes
  • Escalate issues and concerns to upper management for review and action.
  • Participate in various cadence meetings to drive Operational Excellence.
  • Monitor & Drive Metrics
    o Provide early detection of issues and trends
    o Enable quick resolution of issues that do not meet level of performance contracted
    o Ensure continual improvement
    o Hold Managed Services Vendor accountable to their roles and responsibilities required to support contracted service delivery to the Customer
    o Review of metrics with upper management verifying the Managed Services provider is performing up to the contract.
  • Monitor & Drive SLA Performance
    o Monitor and Communicate with the Managed Services provider on their compliance with SLA/KPI’s ensuring effective utilization of the Managed Services Provider
    o Drive Managed Service provider to achieve operational excellence via SLA compliance
    o Discuss outstanding work, progress to date, estimated completion times
    o Spot potential problems and assign actions to appropriate parties
    o Driving through change as needed to deliver continual service improvement to decrease turnaround time, improve efficiency, improve customer satisfaction, and decrease errors and incidents
    o Ensure Customer satisfaction and timely delivery of services.
Note:  This position can be located in Branchburg, Charlotte or Austin.



  • MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, and or Math.

  • Minimum of three (3)  years relevant I/T Technical Experience in Storage related Infrastructure.
    o Network Attached Storage (NAS) – NetApp FAS, EMC Isilon
    o Storage Array Network (SAN) – EMC VMAX, EMC VNX, HPE 3PAR, HPE CS700, Cisco MDS, Brocade.
  • Minimum of three (3) years relevant I/T Systems Administration experience in Storage related Infrastructure
    o Experience with EMC Unisphere, EMC Solution Enabler, EMC ViPR, VNX Monitoring and Reporting, HPE 3PAR Management Console, Cisco Fabric/Device Manager, NetApp Operation Manager, NetApp WFA, EMC Isilon InsightIQ
    o Experience with SRDF, SANCopy, Open Replicator, Replication Manager, Clone and Snap, FAST for VNX and VMAX
    o NTFS security principles, Unix/Linux security principles
    o CIFS/SMB share management, NFS mount management
    o Global Namespace Technologies – Isilon OneFS
  • Minimum of three (3) years relevant experience in Managed Services oversight of Core Infrastructure.
  • Strong ITIL and process discipline to ensure compliance within the managed services framework and the ability to identify and implement process improvements.
  • Prior experience lof working in Global teams as part of Service Delivery of Infrastructure.
  • High level of business acumen.
  • Ability to solve complex problems in operational environment.
  • Ability to transition and implement business processes.
Soft Skills:

  • Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities—flexible.
  • Strong analytical and reasoning abilities. Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises. Able to develop and adapt business processes after evaluating multiple solutions.
  •  Able to maintain both a short and long term vision around business trends and strategies.
  • Able to contribute to the development of current and future service delivery offerings to support the overall client relationship needs.
  • Exercises sound, prudent and ethical business judgment at all times.
  • Understands cross-cultural business practices; demonstrates a sensitivity and awareness to other people and culture. Possess ability to build rapport with a diverse workforce in multicultural settings.
  • Possess strong negotiation skills; demonstrated ability to influence and negotiate required.
  • Able to manage multiple initiatives at one time. Comfortable performing multifaceted projects in conjunction with normal activities in a demanding, fast-paced work environment.
  • Can think big picture and also demonstrate an ability to be detail oriented; anticipate and know when to get into the details.
  • Tactical, as well as strategic thinking and creative problem solving.
  • Ability to collaborate with others.
  • Good negotiation and presentation skills.
  • Fluent in English, in both oral and written communication.

  • Hands on experience with any of the following tools/technologies: HP-CSA, HP OneView,SDI, HPDMA
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


            EEOC Poster

            EEOC GINA Supplement 

Job: Service Delivery/Management
Other Locations:
Employee Status: Regular
Travel: Yes, 20 % of the Time
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: Merck

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