2 of 5 Area Senior Site Specialist / Customer Support Rep

Boston, MA
October 05 2017
Position Type
Full Time
Job Description

Key Responsibilities:

Preparation of Sales Quotations and sales support.
Order Entry for multiple accounts and ship to destinations
General customer service, including receiving / responding to customer calls and emails.
-Inquires to range from order status / expedite, returns, invoice resolution, order corrections and pricing resolutions.
Other duties to include:
Inventory management, on site sales support, asset management support and remote support for area team members. Additional Lab support functions, such as Gas Cylinder MGMT, DRY ICE support and Glass wash may be required

Minimum Requirements/Qualifications:

Must be able to read, write and speak English.
Must possess a High School Diploma, Bachelor's Degree Preferred
Computer literate
Proficient in Microsoft Office program, especially Excel
Work Overtime, as required
Must have reliable transportation to travel between customer sites.
Occasionally lift up to 50 lbs, with assistance

Non-Negotiable Hiring Criteria:

Possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site including providing clear, concise communication with customers.
Collaborate with the on-site commercial team.
Deliver excellent customer service to include maintaining a professional appearance at all times.
Demonstrated ability to consistently meet deadlines
Strong problem solving ability
Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
May be required to work independently at a customer location.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.