Service Engineer

Location
Louisville, KY
Salary
Competitive
Posted
October 02 2017
Ref
55716BR
Position Type
Full Time
Job Description

Responsibilities:

  • Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems
  • Must be client-focused, working in conjunction with other ULS teams and Sales
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
  • Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem
  • Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
  • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
  • Other duties may be assigned

Minimum Qualifications:

  • High school diploma and Bachelor's degree or equivalent experience
  • 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience
  • Effective communication skills and ability to establish good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation
  • Ability to work independently within a customer location
  • Must be available to travel overnight up to 60% within the territory or other areas as required
  • Essential Functions and Physical Requirements
    • Ability to safely lift 50 Lbs with assistance on occasion.
    • Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
    • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
    • Maintain a valid driver's license and safe driving record

Preferred Qualifications:

  • Bachelor's Degree in Chemistry, Sciences or related field
  • Hands-on experience with Chromatography and Mass Spectrometry systems

Location: The territory primarily covers Cincinnati, OH, with local travel required, ideally based in the Cincinnati/Louisvillle area.

This position has not been approved for relocation.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.