Inventory Senior Site Specialist

Location
Thousand Oaks, CA
Salary
Competitive
Posted
September 29 2017
Ref
55884BR
Position Type
Full Time
Job Description

Responsibilities:

  • Assists in organizing the staff and workload to meet or exceed productivity performance standards for UnityTM Lab Services. Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires.
  • Directs the workflow of the team in support of contractual obligations and in line with established best practices.
  • Acts as subject matter expert to answer employee, customer and sales representative's questions and resolve problems. Expertise should include:
    • Detailed knowledge of customer pricing agreements and relevant systems
    • Work instructions
    • Standard Operating Procedures
    • Best Practices
  • Assists with data collection, report generation and site metric development in support of contractual obligations and best practice methodologies.
  • Follow well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
  • Independently makes decisions and utilizes available resources to meet customer requirements.
  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
  • Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics.
  • Communicates with supervisor any customer issues or potential problems.
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
  • Works effectively with a diverse cross-functional team.
  • Embraces Practical Process Improvement (PPI) methodologies
  • Access & utilize Thermo Fisher Scientifics' Intranet and SharePoint document management system.
  • Positively represent Thermo Fisher Scientific at all times throughout customer locations.
  • Performs other duties as assigned.
  • Inventory Management:
    • Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.
    • Perform on-site program replenishments and disbursements.
    • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, adjust reorder points as needed, and other functions according to customer requirements.
    • Remove cardboard and trash as needed (detrashing).
    • Deliver direct shipment orders to end users.
    • Handling and registration of incoming chemical containers.
  • Sourcing/Order Management:
    • Perform order entry, order expediting, customer service call resolution, return goods authorization, and processing of backorders.

​Minimum Qualifications:

  • Must possess a minimum High School Diploma or GED.
  • Demonstrated verbal, written and presentation skills
  • 3-5 years of progressive relevant experience required
  • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
  • Must maintain Thermo Fisher Scientifics' Four-I Values
  • Experience in laboratory setting or services preferred
  • Experience in GLP/GMP environment a plus
  • Proven excellence in customer service skills
  • Detail oriented, problem solver, promotes team environment
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
  • May be required to work independently at customer location.
  • Extensive walking is required.
  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).
  • Must be able to lift, push and pull 50 pounds consistently.
  • Must be able to use material handling equipment such as push carts and pallet jacks.

Preferred Qualifications:

  • Bachelor's Degree

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.