Service Engineer

Location
Los Angeles, CA
Salary
Competitive
Posted
September 18 2017
Ref
55090BR
Position Type
Full Time
Job Description

Essential Duties and Responsibilities:

  • Perform on-site installation, repair, preventative maintenance and qualifications (IQOQ).
  • Must be client-focused, working in conjunction with other ULS teams and Sales.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Conducts familiarization on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  • Other duties may be assigned.

Education and/or Experience requirements:

  • Bachelors Degree in Chemistry, Sciences or related field preferred.
  • 3+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience.
  • Hands-on experience with ICP, ICP-MS is preferred. AA experiences a plus.
  • Effective communication skills and establishing good customer rapport are essential.
  • Ability to prioritize service requests and produce clear and concise documentation.
  • Must be available to travel overnight up to 80% within the territory or other areas as required.

Essential Functions and Physical Requirements

  • Ability to lift 50 Lbs without assistance 25% of the time.
  • Ability to lift and carry 25-30 Lbs continuously throughout the day.
  • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
  • Ability to travel overnight at a minimum of 70%.
  • Maintain a valid driver's license and safe driving record.
  • Regular and Reliable Attendance.

Location:

The territory covers Southern California with local and overnight travel as required. This position will be remotely-based, ideally in Los Angeles, CA.

This position has not been approved for relocation.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.