Sample Shipment Coordinator, Sr. Site Specialist

Location
Thousand Oaks, CA
Salary
Competitive
Posted
September 07 2017
Ref
54165BR
Position Type
Full Time
Job Description

Responsibilities:

  • Follows well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
  • Makes decisions and utilizes available resources to meet customer requirements, independently.
  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
  • Communicates with supervisor any customer issues or potential problems.
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
  • Works effectively with a diverse cross-functional team.
  • Embraces Practical Process Improvement (PPI) methodologies.
  • Utilizes systems as required by job function.
  • Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
  • Performs other duties as assigned by management.
  • Adhere to safety requirements.

Job-Specific Duties may include:

  • Daily pickups/deliveries of customer materials to various locations throughout customer site
  • Packaging and shipping preparation of customer outbound lab material or packages
  • Communication with regulatory groups to ensure shipment compliance
  • Follow industry standards for GLP/GMP documentation
  • Working with end user community to coordinate shipments and deliveries
  • Create and maintain work instructions
  • Analyze/maintain/reconcile various reports to ensure customer and ULS requirements are met
  • Communicate with supervisor any customer issues or potential problems
  • Embrace Practical Process Improvement (PPI) methodologies
  • Positively represent ULS at all times throughout customer locations
  • Perform any other duties as assigned
  • Capture monthly metrics as determined by leadership
  • Daily use of multiple customer and ULS systems
  • Strong attention to detail in daily work environment and safety procedures

Minimum Qualifications:

  • Must possess a High School Diploma or equivalent and preferably an Associate degree at minimum
  • Demonstrated verbal, written and presentation skills
  • 1-3 years of progressive relevant experience required
  • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
  • Must maintain Thermo Fisher Scientifics' Four-I Values
  • Proven excellence in customer service skills
  • Detail oriented, problem solver, promotes team environment
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
  • Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
  • Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
  • Must possess the organizational skills to multi-task and meet deadlines as needed.
  • Must be able to use a computer and possess intermediate skills in Microsoft Office suite.



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.