Office 365 Platform Lead Job

Branchburg, NJ, US
September 07 2017
Organization Type
Office 365 Platform Lead-ENG003423


Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Ours is a high energy team of dynamic, innovative individuals dedicated to advancing Merck’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity.

The successful candidate will assume responsibility for the global architecture, engineering, coordination of deployment and support of the O365 infrastructure and associated services. Additional responsibilities include problem management, new system deployments and upgrades of existing environment. Collaborate with other infrastructure areas to enhance the end to end service. Collaborate with peers and other IT and business areas to address problems and develop solutions to maintain a resilient worldwide service. Participate in governance structure to ensure platform is adding business value and work with all IT divisional areas as well as business units to ensure proper roadmap placement and usage of all standard technologies. Drive adoption of platform applications and reduce usage of tools and technologies that provide similar functionality to help contact costs and ensure value is derived from standard platform.

Responsibilities of the Office 365 Platform Lead may include but are not limited to;

Participate in team responsible for Engineering and design of Office 365 platform for company.

Collaborate with other infrastructure areas to enhance or implement new technologies.

Collaborate with customers to support business application operational requirements.

Development of Standard Operating Procedures (SOPs), operational guidelines and leverage best practices.

Troubleshoot performance problems and participate in capacity planning exercises.

Participate in Disaster Recovery planning and testing.

Comply with change management process and adhere to corporate policies.

Develop processes and procedures to maintain application service availability.

Participate on problem analysis and resolution.

Maintain direct and frequent interaction with all key stakeholders within IT.



Bachelor’s degree or higher.


A minimum of 10 years of experience in a service and/or solution delivery role.

A minimum of 5 years of experience managing service and/or solution delivery in a shared service environment.

Solid Understanding of Microsoft O365 Technologies and Microsoft process for communication of changes.

Flexibility is required to interact globally across time zones.

Proven track record of delivering results with a high degree of client focus.

Ability to effectively communicate with various project stakeholders including, IT leadership, business customers, team members, and other IT colleagues.

Strong collaboration, presentation and influencing skills.

Must be comfortable communicating with all levels in the organization.

Ability to work effectively with clients, vendors and technical staff at all levels.

Requires knowledge of IT processes and System Development Lifecycle (SDLC)

Solid understanding of service delivery and financial and budgeting activities within a shared services environment.


Experience with working with cross functional teams.

Experience managing multiple concurrent projects.

Experience leading geographically dispersed teams.

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need an accommodation for the application process please email us at

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​


Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Job: Engineering, Development & Integration

Job Title:Assoc. Dir, Eng., Dev. & Integration

Primary Location: NA-US-NJ-Branchburg

Employee Status: Regular

Travel: Yes, 10 % of the Time

Number of Openings: 1

Shift (if applicable): 1st

Company Trade Name:Merck