Health Outcomes Liaison-Oncology

July 21 2017
Life Sciences
Position Type
Full Time
Organization Type
Job Type
Valued based customers engage in decision making with scientific evidence at the population level. They require real world information, customized to the populations they manage, and relevant to the programs and interventions they implement. As the bar for evidence and the demand for value continue to rise in the US healthcare environment, US Health Outcomes is uniquely positioned to deliver on the real world evidence needed to support the value of Lilly products.

Real World Outcomes Liaisons (RWOLs) are the non-promotional, scientific communication component within the US Health Outcomes organization. Real World Outcomes Liaisons (RWOLs) directly engage value based customers to answer their questions and provide the evidence they require. The RWOL role is specifically designed to provide deep content knowledge regarding therapeutic drug classes, clinical/ disease state information, pharmacoeconomics/ health outcomes, formulary management and health policy expertise. As the interface between Lilly and external population-based health care decision makers, RWOLs bring back the customer voice in areas such as formulary management; pharmaceutical selection, access, and reimbursement; and health care policy.

RWOLs are expected to be leverage their environmental, health outcomes, and payer knowledge as well as exhibit formal and informal leadership behaviors to deliver on USHO objectives. RWOLs must take the research available and synthesize, communicate, and translate that information into evidence that is valued and actionable by customers. RWOLs must connect Lilly resources to customer needs and customer insights to influence Lilly research plans.

This position reports to the Specialty Accounts RWOL Advisor and supports the National team. This position supports multiple business units with focus on the Oncology BU.
Customer Engagement and Support (60-70%)
  • Execute the Service Value Chain by creating positive customer experiences through direct interactions with value based customers
  • Successfully implement the USHO Customer Engagement Strategy with the Regional RWOL team
  • Respond to unsolicited requests for information from value based customers with relevant, timely, and credible evidence utilizing clinical, disease state, safety, and health outcomes information
  • Execute OL Initiated Research Visits to understand customers' research interests and capabilities and gather feedback to influence and improve Lilly research plans
  • Collaborate with US Health Outcomes and US Affiliate to provide customer and scientific support for research partnerships and outcomes based contracts as needed
  • Synthesize, communicate, and translate information into transparent, relevant, and actionable evidence for value based customers
  • Proactively identify customer questions and needs and communicate them internally
  • Develop custom responses and customer materials as needed to respond to customers' questions
  • Be able to triage and prioritize customer requests and communicate decisions to business partners
  • Appropriately engage and educate customers on topics related to disease state, Lilly and competitor products, health outcomes research, quality, and real world evidence
  • Understand, explain, and effectively utilize health outcomes analytic tools and models with value based customers
  • Support and engage in activities involving professional organizations, HTA bodies, alliance partners
  • Contribute to achieving the objectives and goals of the National RWOL-Oncology team and USHO
Develop and Leverage Expertise Internally and Externally (15-20%)
  • Have a deep understanding of the US healthcare system, US payers and customer segments, evidence needs, and decision making processes
  • Have awareness of environmental trends, healthcare policy issues, and regulatory actions relevant to health outcomes research and value based customers
  • Collaborate cross functionally with USHO, GPORWE, MHS, Medical, Legal, quality systems, and Ethics and Compliance to support a high performing and quality organization
  • Represent voice of the customer by proactively and reactively sharing customer knowledge and insights with internal teams to enable better decision making and research plans
  • Participate in business planning, Real World Questions, FDAMA 114 activities, functional projects, and research teams as assigned by USHO Leadership
Leadership, Collaboration, and Influence (15-20%)
  • Provide training, coaching, and mentoring to peers and colleagues as needed
  • Exhibit leadership behaviors and exemplify Lilly values
  • Influence strategy, decision making, and research plans
  • Be seen as a trusted and valued strategic business partner
  • Contribute to USHO's organizational effectiveness by collaborating effectively with cross functional partners and external customers
Basic Qualifications
  • Bachelor's Degree
  • 2-3 years of experience working with or supporting population-based decision makers in their use of health outcomes research
  • Valid driver's license and acceptable driving record is required
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
Additional Skills/Preferences
  • Advanced technical/clinical degree in a relevant field
  • Experience in designing, conducting, communicating, or applying outcomes research within a work setting
  • Professional experience in designing, conducting, communicating, or applying outcomes research
  • Expertise in disease management and quality measures
  • Experience and expertise in use of tools and models (analytic tools, cost effectiveness models, etc.)
  • Demonstrated ability to develop materials for use with customers to enable a health outcomes conversation
  • Demonstrated expertise in health outcomes, outcomes research, health technology assessment, and pharmacoeconomic principles.
  • Technical (clinical, research oriented) degree or education in a field related to health outcomes
  • Previous experience in engaging directly with external customers and organizations
  • Professional experience in a pharmaceutical company focused on the US market
  • Deep understanding of US healthcare system, US value based customers, and evidence needs
  • Excellent written and verbal communication skills to inform, educate, and influence
  • Demonstrated ability to synthesize and translate information to relevant and actionable evidence for value based customers
  • Effectively work across complex, cross functional, and diverse groups
  • Demonstrated ability to drive change move forward in the face of ambiguity
  • Consistently exhibit leadership behaviors and be a positive force across the team
  • Proven ability to implement a strategy and use critical thinking skills to solve complex problems
Additional Information
  • Significant travel required (approx. 60-70%)
  • This is a field based position
  • Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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