Field Service Engineer Sr

Location
Boston, MA
Salary
Competitive
Posted
July 11 2017
Ref
51666BR
Position Type
Full Time
Job Description
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

As the world leader in serving science, we empower our people to advance innovative technologies, develop meaningful solutions, and build rewarding careers. With revenues of $18 billion and the largest investment in R&D in the industry, we give our 55,000 extraordinary minds the resources and opportunities to make significant contributions to the world.

The Sales and Service Division (SSD) of FEI is charged with selling and servicing FEI products in geographical territories worldwide. The SSD Organization serves as the primary FEI contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.

The Field Service Engineer Sr. is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of FEI systems and their associated options.

Responsibilities and deliverables include:
    Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working orderConduct on-site scheduled planned maintenance visitsProvide troubleshooting and repair support for customers and other field service personnelCultivate and develop positive working relationships with customers, system users and company personnelTravel, often on short notice, to customer sites to resolve problems or support other field service personnelComplete and submit field service reportsProvide training for customers and users on system maintenanceProvide feedback to product quality teamsProvide appropriate input in writing updating and correcting various FEI system documentationProvide input for various reports including identifying and isolating unique problems with systemAct as a subject expert and resource for training
Requirements:

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
The successful candidate will possess the following combination of education and experience:
    Typically requires a University degree or equivalent experience in electronic system troubleshootingTypically requires approximately 10 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.Must have a thorough understanding and extensive experience troubleshooting and repairing ultra high vacuum and high voltage systems.Ability to deal effectively with customersExcellent interpersonal communication skillsProven ability to troubleshooting complex systems and subsystems down to component levelLiterate in MS DOS and Windows software environmentsAble to read and interpret schematicsFamiliar with UHV phenomenon and technology
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.