Engineer III, Field Service

Location
Houston, TX
Salary
Competitive
Posted
June 26 2017
Ref
50230BR
Position Type
Full Time
Job Description
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Summary:
Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Microanalysis and analytical instrumentation including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Responsibilities:
  • Perform on-site installation, repair, maintenance, and qualification of Microanalysis instrumentation (Pathfinder, WDS, EDSD, XRF, etc) and/or Molecular Spectroscopy instrumentation (FTIR, Raman, UV-Vis, etc).
  • Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).

Minimum Qualifications:
  • Bachelor's Degree with in Chemistry, Sciences or related field preferred.
  • 3-5 years hands-on experience as a Service Engineer, particularly working with analytical instrumentation.
  • Effective communication skills and establishing good customer rapport are essential.
  • Ability to prioritize service requests and produce clear and concise documentation.
  • Must be available to travel on a daily basis and up to 75% overnight.
  • Must have a valid driver license and safe driving record.

Preferred Qualifications:
  • Hands-on experience with Microanalysis instrumentation (Noran System Seven, WDS, EDSD, XRF, etc) preferred.
  • Hands-on experience with SEM and TEM systems preferred.

This position has not been approved for relocation.


At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.