Global Commercial Capability L&D Program Manager Job

North Wales, PA, US
June 12 2017
Organization Type
Global Commercial Capability L&D Program Manager-LEA000191


Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its 125-year legacy. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Right now, thousands of Merck associates are working to cure the world’s most complex diseases. We know that our people are the key to our success, which is why our Human Resources organization takes pride in building teams of skilled, forward-thinking individuals who contribute to Merck’s pioneering medical advancements. Our Human Resources department shares a spirit of attentive enthusiasm that helps support our associates in achieving new milestones in global healthcare.

The Global Commercial Learning Commercial Capability Program Manager works in partnership with key business stakeholders and the Commercial Capability L&D team, to identify capability interdependencies across the commercial end to end process and align Learning resources ensuring consistency and a shared vision of success for all GHH Capability L&D endeavors. This person will drive cross functional collaboration strategies required to build commercial capabilities for Merck/MSDs future. The Learning Partner supports the development of critical capabilities aligned by divisional/functional Leaders and Learning Leaders globally through consultation and delivery of appropriate learning solutions that enhance Merck/MSDs ability to achieve business results.

This role requires the ability to manage complex projects through realization, develop credibility and trust with the business as a trusted partner and is integral in developing skills and capabilities across our organization that result in an agile, flexible and efficient workforce who will thrive in the future environment.


- Consulting with Functional Program Leads and their business leaders to develop deep stakeholder understanding of strategic capability requirements and drive greater consistency across the organization

- Providing organizational clarity on future direction for peers and using this understanding informs activities, shapes the strategic capability offerings and co-creates solutions that deliver measurable outcomes

- Identifying strategic capability requirements for specific roles and functions within the organization to enhance our cross functional awareness and collaboration

- Provides thought leadership on commercial capability principles, processes and practices

- Acts as Integration lead across the Commercial Capabilities L&D team: driving integrated learning strategies and connecting those within the broader GHH L&D portfolio management

- Makes rapid and thoughtful decisions, validates strategic direction, keeps key business stakeholders informed and provides recommendations for investments

- Works closely with L&D Capability Leader to ensure decisions are rationalized with program level plans

- Ensure clarity exists among work streams (e.g., assumptions, milestones, interdependencies)

- Frames tradeoff choices that need to be vetted through the program governance structure

- Working with work stream leads to ensure Program milestones are delivered, while ensuring a positive client experience

- Drives knowledge transfer, cross-functional collaboration, integration and utilization of all internal resources (Marketing, Sales, Market Access, Medical Affairs, Legal and Compliance, Policy, HR, Learning Services, etc.) to identify multi-functional solutions, complex and/or innovative methodologies and technologies that appeal to the modern learner

- Act as a liaison between the Learning Support Services function and stakeholders to ensure alignment with learning needs; Ensure learning solutions created meet the requirements of the client; Identify alternate non-training solutions when appropriate

- Applies advanced understanding of existing Commercial Learning and Development solutions and evaluation methodologies to align cross-functional outcomes, analyze and communicate the effectiveness of solutions and make recommendations on opportunities to improve.

- Remain current on learning and development related tools, techniques, strategies and practices in order to provide relevant, informed consultative advice to clients; share leading learning practices with teams and stakeholders


- Commercial Acumen: Strong understanding of business and commercial processes and roles in a variety of industries

- Leadership: Demonstrated skill in applying approaches, tools, and techniques to gain the cooperation and support of others; ability to lead by example and foster collaborative relationships

- Influencing: Advanced ability to partner, collaborate, and impact decisions within and outside the organization

- Strategic and Creative Thinking: Demonstrated skill in applying tools and techniques for grasping new concepts, acquiring new ways of seeing things, and revising ways of thinking and patterns of behavior

- Interpersonal Relationships: Demonstrated skill in applying approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships

- Oral and Written Communications: Advanced ability to express oneself to provide information to others effectively and in a succinct manner; outstanding verbal, written, and presentation abilities; ability to ask thoughtful questions to gain insights, listen, and understand other perspectives

- Coaching: Ability to encourage, motivate, and guide individuals and teams in learning and improving effectiveness

- Decision Making and Critical Thinking: Advanced ability to use a broad range of methods, assumptions, frameworks, and perspectives when solving problems and making decisions

- Planning: Tactical, Strategic: Advanced project planning and management experience, including the ability to contribute to operational (short term), tactical (1–2 years), and strategic (3-5 years) planning in support of the business plan

- L&D Policies, Standards, and Procedures: Knowledge of and ability to use industry and organization standards, procedures, and policies relevant to staff learning and development

- Adult Learning: Theory and Practice: Advanced experience in applying concepts and practices of adult learning to meet the dynamic needs of the business

- Learning Needs Analysis: Advanced experience in assessing competency gaps and identifying what people need to learn for successful individual and organizational performance

- Training Delivery: Ability to effectively deliver or facilitate training in face-to-face and virtual instructor led sessions

- Deploy capabilities with fully developed change management plans



- Bachelor’s degree

- Strong Commercial/Business Acumen with a minimum of 10 years of related commercial/professional experience, with minimum 5 years of leadership experience

- Capabilities required to ensure realization of the business strategy (i.e., people, process, technology ;) Experience in applicable technical/professional areas pertinent to the division / function served (e.g., sales/marketing/market access, etc.)

- Experience facilitating / delivering learning solutions

- Knowledge of the commercial landscape, Go to Markets strategies, and critical capabilities required for MSDs future success

- Detailed understanding and experience facilitating MSD’s existing Commercial learning and development offerings.

- Experience in the areas of learning, talent, HR, or comparable areas;

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need an accommodation for the application process please email us at

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Visa sponsorship is not available for this position.

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Job: Learning Consultation

Job Title:Assoc. Dir, Learning & Development

Primary Location: NA-US-PA-North Wales

Other Locations: NA-United States

Employee Status: Regular

Travel: Yes, 25 % of the Time

Number of Openings: 1

Shift (if applicable): 1st

Company Trade Name:Merck

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