Technical Sales Specialist - North Carolina
About the Company:
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and approximately 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
The Immunodiagnostics Division (IDD) develops, manufactures and markets complete blood test systems to support the clinical diagnosis and monitoring of allergy, asthma and autoimmune diseases. With 1,500 employees based in 25 countries worldwide IDD is the global leader in in-vitro allergy testing and also the European leader in autoimmunity diagnostics.
The Technical Sales Specialist provides both pre-sales and post-sales technical support for the development and implementation of customer applications utilizing Thermo Scientific's Phadia Laboratory Systems and Products. The Technical Application Specialist will solve problems independently and within established policies and procedures. Their primary objective is “to do what it takes” to ensure satisfaction from our laboratory partners in the clinical laboratories. In addition, the Technical Sales Specialist will be responsible for driving assay utilization within the existing customer space.
- Provide timely system implementation, training to customers.Present Add Assay business strategies to the customer and follow up with customer plans.Provide pre- and post-sales support for Allergy and Autoimmune products and applications as driven by aligned marketing initiatives.Manage customer base and grow the business in, but not limited to, their designated areas.Implement detailed customer installation requirementsPerform Method Verifications and assist the customer with go live.Facilitate training rotations within the lab to ensure cross training for all operators on all shiftsCoordinate implementation plans with customers for new instruments and assays.Perform work flow analysisAssist in facilitating the proper customer support for technical issuesPerform demonstrations of products and applications.Provide support to the Sales process to help close orders.Provide technical presentations on Thermo Scientific products/applications.Provide in depth competitive comparisons to support the sales process where needed and utilize the Applications Laboratory located in Freiburg, Germany, for confirmation testing.Maintain the highest degree of knowledge on our Phadia Laboratory Systems and products through training and self-education.Maintain a similar level of knowledge on our competitors' product portfolio and positioning.Attend trade show events/conferences as required.Act as mentor to the sales colleagues offering guidance on hardware, applications, demonstration strategies and interfacing with customersProvide regular feedback to product team on market issues through contacts with Product Management and Product Marketing.Provide follow-up support in disseminating technical information on specific applications to service personnel, company sales representatives, and customer's employees
- BS in Chemistry, Biology, Environmental Science or relevant degree.2+ years direct experience in a lab environment.Ability to learn and demonstrate related software.Proficiency in Microsoft Office products such as Word, Excel and Powerpoint.Strong written and verbal communication skills.Availability to travel approximately 95% within territoryCommunication skills: must demonstrate technical knowledge and have the ability to present in a clear and concise manner to others
Non-Negotiable Hiring Criteria:
- BS in Chemistry, Biology, Environmental Science or relevant degree.
This position has not been approved for Relocation Assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.