Command Center Engineer Job

West Point, PA, US
February 17 2017
Organization Type
Command Center Engineer-FAC000376


Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.

Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Job functions of the Command Center Engineer are focused on West Point Site Operations which supports a site of 100+ buildings. This individual serves a critical role in monitoring several alarm systems including, but not limited to, life safety systems, utilities systems, access security systems and communications and notification systems. The Command Center Engineer is directly responsible for operating and maintaining the West Point Monitoring System (WPMS), Fire System Operations (Onyx and IRM based), provides assessment of, and response to, Fire, Medical, Security, Environmental, Utility and general site operation by personnel notification, alarms and closed circuit TV (CCTV) systems. In addition to daily operations, this individual will be involved in streamlining and optimizing system operations. The Command Center Engineer will also be heavily involved in troubleshooting and resolving issues related to these systems. This role is highly visible and works very efficiently with other departments on the plant site, as well as with external agencies. This role falls within Security & Emergency Services and supports the department during emergency response. During emergencies, the Command Center Engineer will interface with the fire department, medical services, and law enforcement, if necessary. This is a multi-tasking position and requires strong attention to detail.

- Reports directly to Manager, Facilities.
- Develops and maintains comprehensive knowledge of West Point facilities, operations, and personnel. Utilizes available resources to ensure continuous smooth operation of the site.
- Operates the department monitoring systems for Utilities, Security and Fire protection. Acknowledges and dispatches out-of-normal conditions to appropriate personnel to ensure the situation has been remediated and/corrected.
- Routinely works with Maintenance and Utilities departments on preventative and corrective maintenance.
- Coordinates the activities of electricians, instrument technicians, and scheduled contractors when working on the WPMS, security and fire systems.
- Provides emergency dispatch for medical, fire, or utilities-related incidents on plant site during 24 by 7 operations.
- Documents emergencies as required, and engages internal or external emergency services personnel as appropriate. Notifies plant supervision of all relevant site problems or concerns, documents significant shift activities, and work order information.
- Prepares accurate and timely shift reports and records of shift activities. Executes all required training in a timely manner.
- Ensures continuous operations of all card access, monitoring, and communications systems. Generates reports to document shift activities.
- Troubleshoots system problems. Maintains large-scale video recording system to ensure proper records are created and available for review or as legal evidence.
- Follows Site Good Manufacturing Practices or Good Laboratory Practices as required. Develops proficiency in all department Standard Operating Procedures or Departmental Procedures as required.
- Fully functional in all aspects of the job duties as listed above. Engineer must be capable of execution of all job responsibilities with limited direction from Manager.

This position requires shift work, including nights, weekends, and holidays with staggered days. Flexibility with work schedule required.



- Required: BA or BS


- Understanding of computer systems, application development, and ability to troubleshoot; familiarity with site based automation monitoring systems; interest in creating and manipulating Microsoft Access and Excel databases and Programming in Microsoft based systems.
- Ability to work in a group setting with strong organization, follow-up, and multi-tasking skills. Must be detail-oriented and exhibit excellent communications skills, both written and verbal.
- Ability to work shift work, including nights, weekends, and holidays with staggered days, Department is operated 24/7 365 days.


- Previous internship/co-op and work experience at multi-function operation and monitoring support of a research or manufacturing facility. Has worked with all levels of management and line operations as part of previous work experience.
- Training and Experiance in facility monitoring, alarm dispatching-tracking, Building Audimation System (BAS), Site Utilities Systems, Site Access Systems and Fire and Video Systems.
- Working knowledge of codes and regulations relating to a large research and manufacturing facilities (OSHA, NFPA, NEC and ANSI, etc.).
- General understanding of industrial site power, utilities and operational services.

Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives. If you need an accommodation for the application process please email us at

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Job: Facilities Management

Job Title:Assoc. Spclst, Facilities

Primary Location: NA-US-PA-West Point

Employee Status: Regular

Travel: No

Number of Openings: 2

Shift (if applicable): 2nd

Hazardous Materials: No

Company Trade Name:Merck